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Privacy policy
Titan Packaging (Titan Development International Pty Ltd, ABN 20 107 620 057) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we handle personal information.
What we collect
- Names, job titles, business names, email addresses, phone numbers and delivery and billing addresses.
- Order, quote and artwork details, and records of our communications with you.
- For trade credit accounts: ABN, trading history, trade references and credit information about directors and guarantors.
- Website data such as IP address, browser type, pages viewed and cookies.
We do not store full card details. Card payments are processed by our payment providers.
How we collect it
Mostly from you: when you request a quote, place an order, open a credit account, contact us or use our website. We may also collect it from credit reporting bodies, trade referees and public sources such as ASIC and the ABN Lookup.
Why we use it
- To quote, produce, deliver and invoice your orders.
- To assess and manage credit accounts and collect overdue payments.
- To answer enquiries and handle complaints, returns and quality issues.
- To send you updates about our products. You can opt out at any time using the unsubscribe link or by emailing us.
- To run and improve our website, and to meet our legal obligations.
Who we share it with
We share personal information only as needed with freight and logistics providers, payment and IT providers, our website platform (Shopify), professional advisers, debt collectors and credit reporting bodies. We do not sell personal information.
Overseas disclosure
We sell only within Australia, but some of our website, email and cloud providers store information on servers outside Australia, mainly in Canada and the United States. We take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.
Credit information
If you apply for a credit account or give a personal guarantee, we may obtain a credit report from a credit reporting body and exchange information with trade referees and other credit providers. We use this to assess the application, manage the account and collect overdue debts. We may tell a credit reporting body about overdue payments. We will tell you which credit reporting body we use when you apply, and you can contact it directly to access your credit report.
Automated decisions
We do not use computer programs to make decisions about you that significantly affect your rights or interests.
Storage and security
We store information in secure cloud systems and our business systems, with access limited to staff who need it. We destroy or de-identify information once we no longer need it.
Access and correction
You can ask to see or correct the personal information we hold about you by emailing info@titanpack.com.au. We will respond within 30 days.
Complaints
Email info@titanpack.com.au with the details of your concern. We will acknowledge it within 7 days and aim to resolve it within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.
Contact
Titan Packaging, 2-6 Glendale Street, Nunawading VIC 3131 · +61 3 9455 1200 · info@titanpack.com.au
Last updated: 12 November 2026